Nairobi, 10 April 2019… The Kenya Power’s prepaid system upgrade that was taking place from yesterday, Tuesday 9th April to Wednesday, 10th April, was completed successfully and services restored by 10am today, the company said.
Nairobi, 12 March 2019..……Kenya Power has acquired two new single phase meter test benches of 40 positions each in a bid to enhance the capacity for testing and deployment of meters to customers.
Migori, Wednesday, 27 February 2019…. Migori County Governor, Okoth Obado has today commissioned a street lighting project at Kegonga and Maeta markets in Kuria East constituency.
Nairobi, 21st February, 2019………Kenya Power has recorded KShs.2.5 billion in net profit for the half year period to 31 December 2018.
During the trading period, revenue from electricity sales increased by 21.3 % from KShs.46.93 billion to KShs.56.95 billion. The revenue growth was as a result of increase in unit sales where the utility sold 4,106 GWh as at 31 December 2018 compared to 3,893 GWh as at 31 December 2017.
Nairobi, 13 February 2019..…… Kenya Power will hold a two- day Customer Open Day in Eldoret town as part of the Company’s drive to improve service delivery to customers.
The event will be held on 14th and 15th February 2019 at the off street parking area around Zion Mall and is expected to benefit customers within the North Rift region. It is one of the several initiatives the Company has undertaken to enhance engagement with customers with the overall objective of increasing their satisfaction.
Nairobi, Sunday, 10th February 2019…. Kenya Power has successfully completed maintenance of its IT system.
The maintenance was part of the current focus on enhancing service delivery to customers by ensuring faster and more efficient service delivery.
Nairobi, Friday, 8th February 2019…. Kenya Power will undertake a system maintenance as it seeks to enhance efficiency in its service delivery. The upgrade will be implemented on Saturday 9th February 2019, 4.00 P.M. to Sunday 10th February 2019, 6.00 A.M.
Nairobi, Tuesday, 29th January 2019….The Police in conjunction with Kenya Power security officers have arrested nine people in Nairobi for being in possession of stolen transformers as the utility intensifies efforts to reduce issues of theft.
Nairobi, 21st December, 2018………Kenya Power will deepen engagements with electricity sector players in seeking to harmonise and adopt an optimal generation expansion programme for the medium term.
Nakuru, 28 November 2018 ..…… Kenya Power has kicked off a two- day Customer Open Day in Nakuru town as it moves to improve service delivery to customers.
Nairobi, 23rd November, 2018………Kenya Power has today announced a gross profit of KShs.3.1 billion for the year ended 30th June 2018.
During the trading period, electricity sales increased by 2.3 % from 8,272 million units the previous year to 8,459 million units due to an expanded customer base. Consequently, revenue from sale of electricity grew from KShs.91.95 billion to KShs.95.463 billion...
Nairobi, November 20, 2018…….A Nanyuki court has sentenced a suspect to 10 years in prison or a fine of KShs.5 million for vandalism. The suspect was also handed a 6-months jail term or a fine of KShs.50,000 for the second count of unauthorized disconnection of electricity.
Nairobi, November 5th 2018...... Three suspected conmen have been arrested in Kisii for calling Kenya Power customers and demanding money from them...
Nairobi, 5th November 2018……The Prepaid System will be shut down from 10pm Wednesday (7th November 2018) to 6am Thursday (8th November 2018) for maintenance. Token generation will resume thereafter until 10pm on Thursday (8th November 2018) when the second shutdown will start and end at 6am on Friday (9th November 2018).
Nairobi, 31st October 2018….
The Prepaid System will be shut down from tonight (midnight) to facilitate implementation of the newly adjusted electricity tariffs that was announced by the Energy Regulatory Commission (ERC) today.
Nairobi, Monday, 24th September 2018….Kenya Power has today launched its refurbished Customer Service Centre at Nairobi’s Electricity House. This is part of the initiatives recently undertaken by the Company to improve service delivery to customers.
Nairobi, August 7th 2018...... Kenya Power has announced a two-week suspension on disconnection for customers with accumulated electricity bills to allow them to develop a payment plan.
Nairobi, August 6th 2018...... Kenya Power has launched a manhunt for a man believed to have constructed illegal electricity supply lines in Kwa Kalaa village, Kitui Central constituency.
Pursuant to the Energy Act, 2006, the Energy Regulatory Commission (ERC) is mandated to review the electricity tariffs from time to time. The last tariff review was done in 2013. On 30th July 2018, ERC announced the new Harmonized Tariffs for the Financial Year 2018/19.
Effective 1st August 2018, all our customers on post-paid and prepaid metering systems will be billed using the new harmonized tariffs.
In the recent past, there has been some concerns from our esteemed customers over their bills. To address these concerns, the Company has undertaken the following measures:
- We have established dedicated billing query counters in all our commercial offices countrywide where our customers will have their billing issues resolved promptly.
- Where the affected customers are unable to settle their corrected accumulated bills immediately, the company has provided an opportunity to have an extended payment plan. Further, the Company has offered a disconnection moratorium for a period of two weeks starting from 1st August 2018.
- In places far from our Commercial offices the Company has set up power clinics which will serve as a one stop shop for customers who wish to make enquiries about their bills, new connection, disconnections and reconnections, power supply interruption and other related power issues.
- In an effort to empower our post-paid customers to manage their bill payments, the Company has a mobile phone-based Self-Service App, which enables customers to undertake self-meter reading and obtain their bills. (Download KPLC Self Service App from google play)
To further enhance our relationship, we advise our customers to get in touch with our Regional Managers whose contacts are provided here.
Nairobi, July 31st 2018...... Kenya Power has launched new customer service centres dubbed ‘Power Clinics’ to improve service delivery and enhance customer satisfaction.
Nairobi, July 2nd 2018……. Kenya Power will carry out routine maintenance of the prepaid system for efficient service delivery to customers.