FAQs

How much power can I buy?

You can buy as much power as you wish.

What happens to my current electricity deposit when i install a prepaid meter?

Your current electricity deposit will be refunded if you have no debt.

Will the meter affect my geyser/hot water?

No, the meter will not affect your geyser/hot water.

How will the Kenya Power technician be identified?

Kenya Power technician will come in a team and bear a company identification card. He will also have a prepayment meter, which will be used to replace the existing credit meter.

Once the new prepaid meter is installed, will the Kenya Power technicians still come to read my meter?

No, meter reading is not necessary in prepayment metering system. However, our Kenya Power technicians will be visiting customer premises from time to time to carryout inspections as required by law.

If I have an overdue bill, will my electricity be shut off when the technician comes to install the new meter?

No, your electricity will not be shut off; however, you should endeavour to clear the debt prior to conversion, otherwise the bill will be transferred to the prepayment system. If the transfer occurs, on subsequent purchase of electricity, a portion of your payment will be deducted and used to reduce the arrears.

Will my electricity be shut off when the credit runs out?

Yes, your electricity will be shut off (disconnected) when your credit runs out. However, the meter will give a warning when the credit falls below 20Kwhrs. When faced with this situation it is advisable to top up your credit so as to avoid disconnection.

What happens if prepaid pay points are closed?

You can purchase prepaid credit and post a payment to your account at anytime by calling 0711031000 or 0732111000 or 020-3201000 KPLC Call Centre telephone numbers.

How do I obtain a credit?

You may obtain credit from existing Kenya Power pay points e.g. Electricity House and Stima Plaza, plus other 3rd party vendors such as Uchumi, Airtel and Safaricom (M-PESA) so as to improve purchase convenience to the customer.

How does prepaid metering benefit me?

In case of a disconnection, you can refill the service without paying an additional deposit. It also enables you manage your power consumption.

How do prepaid meters work?

A customer purchases electricity token and credit units to his meter by typing a given code on the meter’s customer interface unit screen. As the customer uses electricity, his/her credit balance is reduced each day until the units are exhausted prompting the customer to top it up.

What is prepaid power meter?

It is a type of meter with a customer interface unit that has a screen resembling that of a mobile phone which allows customers to manage their power consumption the same way they manage credit units for their mobile phones.