Use this form to request for a re-allocation of M-PESA/Airtel to a different meter.
Once the new prepaid meter is installed, will the Kenya Power technicians still come to read my meter?
If I have an overdue bill, will my electricity be shut off when the technician comes to install the new meter?
Yes, your electricity will be shut off (disconnected) when your credit runs out. However, the meter will give a warning when the credit falls below 20Kwhrs. When faced with this situation it is advisable to top up your credit so as to avoid disconnection.
You may obtain credit from existing Kenya Power pay points e.g. Electricity House and Stima Plaza, plus other 3rd party vendors such as Uchumi, Airtel and Safaricom (M-PESA) so as to improve purchase convenience to the customer.
In case of a disconnection, you can refill the service without paying an additional deposit. It also enables you manage your power consumption.
A customer purchases electricity token and credit units to his meter by typing a given code on the meter’s customer interface unit screen. As the customer uses electricity, his/her credit balance is reduced each day until the units are exhausted prompting the customer to top it up.