Kenya Power holds Customer Open Day as drive to restore customer confidence gains momentum

Nakuru, 28 November 2018 ..…… Kenya Power has kicked off a two- day Customer Open Day in Nakuru town as it moves to improve service delivery to customers.

The event is one of several initiatives the Company has undertaken to enhance engagement with customers with the overall objective of increasing their satisfaction.

The  Open Day will give customers an opportunity to learn about the Company's services and enquire on any issues that may be affecting them. It will also enable the Company to obtain feedback from customers regarding its services. This feedback is important as it will point to areas of improvement.

"Kenya Power has always endeavored to provide stable supply in order to empower our customers in their daily activities. To this end the Company has undertaken several initiatives, riding on the latest technology, to improve service delivery and satisfaction among our customers. We aim to engage more with customers going forward so that we can effectively address their concerns," said Eng. Joseph Gathuru, Ag. General Manager for Connectivity.

In Central Rift region, Kenya Power has invested more than KShs.1 billion to construct additional substations and feeders in the recent past to increase the efficiency and flexibility of the power distribution network.

The immediate benefit for customers from this investment is a significant drop in the number of outages in the last two years and quick restoration in the event of breakdowns.

The Company has recently undertaken refurbishment of its major banking halls across the country, an exercise that involves deployment of technology such as the electronic queue management system to cut down the time customers spend at banking halls. 

In addition, Kenya Power has also adopted various means of payment including mobile money and use of banks to decongest the commercial offices.

For more information, contact:

Kenya Power Corporate Communications Dept.

Tel. 0711 031 975