Tariff

Please call the national contact center & customer experience through *977# or 97771 for assistance with this query.

All new connections begin with the domestic ordinary tariff. Once a usage history has been established, over the next 3 months, the tariff is adjusted accordingly as per the average usage over this period.

Due to the difference in tariffs between the two premises, the advice to monitor your consumption with an aim of reducing it to an average of less than 30 units over three months applies. Once your average usage falls below this threshold, you will automatically be moved to domestic lifeline upon review.

Please visit your nearest KPLC office and speak to the engineer in charge or customer service in charge for related advice. Any such tariff change will be done after a site visit to establish details of your connection and account.

Off Peak Hours

The effective date of the new tariffs is 1st April 2023.

The existing retail tariffs were approved for application on July 2018 to cover one year (1st July 2018 - 30th June 2019). They were revised in January 2022 to allow for a 15% reduction in the end-user tariffs. The revised retail tariffs were applicable up to December 2022.

The rationale of this retail tariff review is to incorporate change in the electricity sub-sector cost structure and update key assumptions to provide adequate sector revenue requirements.

Yes. All sector players are affected by the tariff as KPLC collects on behalf of KenGen, Ketraco, ReRec, EPRA, and WRA.

There is a universal tariff for all customers in similar categories, even if the customer lives in an off-grid area.

They should be considered in the special tariff category as they spur economic growth by creating job opportunities. Small commercial tariffs, lifeline, and ordinary are special tariffs for the jua kali sector. The tariffs are lower than the domestic tariffs.

Thermal plants are used to supplement other generations and for system stabilization, during peak hours as hydros are low on water levels and only give up to 14% of the total requirement. Thermal plants are switched on only when required and during peak. Thermal plants are used after all sources of generation have been dispatched.