New Connections

This section is designed to help you easily find the information you need, providing clear and concise responses to ensure a smooth and informed experience.

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New Connections

The applications for power supply are categorized based on the load and type of application as outlined below:

Load

Below 25 kVA (Standard)
25-999 kVA (Premium)
Above 1000 kVA (Premium large)

Type

New
Additional load
Meter separation
Temporary
Rerouting group application

Requirements

a) All applicants shall provide the following mandatory documents:

Copy of national identification (ID) or passport for non-Kenyans/company registration certificates.
Copy of your personal identification number (PIN) Certificate.
Route sketch map leading to premises or a pin location where supply is required.
Copy of title deed/certificates confirming land ownership/ official letter from the local administration office.
Commencement of work certificates by the relevant licensed contractor.
Applicants for meter separation and additional load shall in addition to documents (i) to (v) above indicate the account number and ensure any pending electricity bill is paid up at the time of application.
Applicants for group application, a joint application shall be submitted and in addition to items (i) to (v) above, a listing of all the group members, their respective;
Plot numbers, PIN and ID numbers, contacts and load sheets shall be appended, minutes of the group meeting agreeing to applying for electricity jointly.
Applicants for premium applications shall provide the following documents in addition to (i) to (vi) above.
Scaled site plan (preferably in soft copy AutoCAD/ DWG).
Load schedule details.

b) The design of the electricity supply shall be undertaken as per the design manual and a quotation issued.

c) The quotation shall be communicated to the customer through a letter via the post office or electronically (email and short message system (SMS)).

d) Customers’ quotation shall be valid for ninety (90) days from the date of issuance of the quotation. The quotations shall comprise of the following components; capital contribution, VAT, and meter deposit.

e) For post-paid domestic applications a refundable meter deposit is required.

f) For large commercial or industrial customers, an on-demand guarantee from a reputable bank or meter refundable deposit will be required.

g) For temporary applications, the letter of quotation shall state the expiry date of the temporary line and the materials to be recovered upon expiry.

h) Payments can be made through the following channels;

Electronic funds transfer (RTGS) to Bank Account:
Name: Kenya Power and Lighting Company Limited;
Bank name: Standard Chartered Bank;
Account number: 0104074121608;
Bank branch: Harambee Avenue, Nairobi.
Mobile money (pay bill number 888899, quote application reference no.)
Cheque to KPLC (quote application reference number and contact number overleaf of the cheque)
Cash payment at KPLC payment/commercial office

i) After payment, the customer shall submit:

Installation Test and Completion of Work Certificates by the relevant licensed contractor.
For above 1,000 KVA, High Voltage (HT) Test results of installed switchgear and equipment also issued by a Licensed Registered and Licensed Class “A1’ or B contractor as per EPRA regulations.

j) In order to respect property rights and to fulfil the provisions of the law (Energy Act 2019, Section 171 & 178, and as per KPLC wayleaves policy) the company shall obtain right of way consent from relevant property owners to lay the electricity lines for the connection of electricity supply line to the Customers’ premises.

k) Customers shall engage the services of a registered electrical contractor, (applications above 1,000KVA, licensed & registered class ‘A1’ or Class “B” electrical contractor shall be used). [NB ‘class B” contractor will be limited to metering voltages not exceeding 40 kV while Class ‘A1’contractor will not be limited to any metering voltage as per the EPRA regulations], who must be licensed by the Energy and Petroleum Regulatory Authority(EPRA) as available on their website https://www.epra.go.ke/download/licensed-electrical, to do the following:

To guide in the excavation and reinstatement of the cable trench(es) as well as the provision of suitable cable conduits or ducts where applicable.
To carry out the electrical wiring installation and issue commencement of work, completion of work and test certificates in respect of your internal wiring installation.
For prepaid metering, install standard communication cables from our supply termination point to where the User Interface Units shall be installed.
All internal wiring certificates will be submitted electronically through the web portal that is shared between Kenya Power and EPRA.

l) The customer shall submit a duly filled Supply Contract Form that will be used to create a contractual agreement between Kenya Power and the customer.

m) Upon receipt of all prerequisites and payments, Kenya Power shall commence and complete works in accordance with the construction and metering guidelines of the Company.

n) For temporary supply that has been extended commercially, a system reinforcement scheme will be initiated to facilitate the conversion of the line into an asset and meter recovery as per the customer service metering manual.

o) Upon expiry of the Temporary supply period, the lines and the associated equipment including the meter shall be recovered, and the customer shall be refunded according to the design and construction manual. In compliance with the law, the ground shall be restored to its former condition as far as possible (Energy Act, 2019 Section 176 (2)).

a) Applying at the KPLC office

Visit your nearest office (new connection counter) and fill in the enquiry of supply of electricity form.
Attach the required documents and hand the complete document to the staff for verification of details.

b) Applying through the online option