Last Mile Connectivity

You can visit our office close to you and request if your area is under the project.

There are transformers marked under the project and this can be advised by the business development officer in charge of your county. All customers within 600 meters of the marked transformers automatically qualify for the last-mile loan.

You can also as a community write a letter, attaching a list of beneficiaries to the Ministry of Energy requesting for consideration of the last mile connectivity project.

This is a government project aimed at improving the connectivity of Kenyan households to the national grid and ultimately achieving universal access. By Dec. 2022, the programme had achieved a connectivity of an additional 1.553 million Kenyans to the grid. The government has been implementing the project through Kenya Power and the Rural Electrification & Renewable Energy Corporation (REREC).

The main financiers of this program are the Government of Kenya through a partnership with the African Development Bank (AfDB), The World Bank, The Agence Française de Développement (AFD), the European Union (EU), the European Investment Bank (EIB), JICA and Kenya Power.

• The household must be located within 600 meters of an earmarked transformer or a newly proposed transformer under the last mile project.

• Require a single-phase connection.

• Each customer will be required to contribute a total of KES 15,000.

This will be done within the timelines stipulated in the project.

A last-mile connection requires a Kshs 15,000 connection fee. However, there is no upfront payment you are required to make for this scheme, though the connection fee will be advanced as a loan and recovered in the monthly bills.

The loan will be paid by deducting 50% of every purchased token till the total Kshs 15,000 is fully recovered.

• Please visit your nearest KPLC office and inform the customer service officer (prepaid) to adjust the payment percentage to 100%.

• If you pay through our pay bill 888880, without adjusting the payment plan, the payment will be captured as buying a token, with 50% of the amount deducted as debt repayment, and the rest is given to you as a token.

• Visit our office close to you and make the complaint to the CBDO in charge.

• You can write to our customer care team through customercare@kplc.co.ke and make an official complaint indicating your application reference number is available and the meter number existing on your site.

Please report the concern to our office closest to you or write to our customer care team through customercare@kplc.co.ke, indicating the existing meter number, contacts, and any other details so that we can check with the team in charge.

The table below shows the timelines as per the customer service delivery chatter:

• Only pre-selected single-phase domestic customers will be connected through the last mile initiative.

• The category of customers will be those requiring a supply of up to 3kVA.

• Execution and metering will be in accordance with the construction and metering guidelines.

• Last-mile customers will be metered using prepaid meters.

• No account deposit is required

• Ready boards shall be used for customer who cannot afford wiring of their premises.

• For every electricity token purchase, a ratio of 50:50 is apportioned for consumption of units and stima loan respectively, until completion of the Kshs. 15,000 connection fee.

This is a facility that allows customers to partially pay their capital contribution, in instalments. This attracts an interest of 15% per annum.

The terms and conditions are stipulated below:

a) Eligibility

• Premium customers

• Not a temporary supply quotation

• Not be a re-routing quotation

b) Application process

• The applicant submits a duly filled deferred application form to the nearest KPLC county office. The form should be accompanied by the following mandatory documents;

Organizations/business applicants

• A valid quotation with not less than three weeks to expiry.

• CR12 (document that lists the directors)

• KRA pin copy

• Certificate of incorporation

• Board resolution.

Individual applicants

• A valid quotation with not less than three weeks to expiry.

• Copy of KRA pin

• Certificate of incorporation

• Credit Bureau Report (CRB)

c) The County Business Manager (CBM) approves the application and forwards it to the central office for approval.

d) The customer receives an offer letter and pays the minimum 60% required deposit as acceptance of the offer.

e) KPLC drafts the deferred agreement and forwards three (3) copies for execution by both parties.

f) The customer submits post-dated cheques equivalent to the number of installments, together with the signed agreements.

g) Finance disburses funds to the customer account.

h) The reference progresses as any paid application.