Integrity & Ethics

This section is designed to help you easily find the information you need, providing clear and concise responses to ensure a smooth and informed experience.

Home
FAQs
Integrity & Ethics

If a customer, employee or other stakeholder encounters unethical behaviour or considers that anything required of him/her is in contravention of the code of ethics or is otherwise improper or unethical, he/she is duty bound to report the matter through the reporting channels as indicated below. Integrity champions have been appointed in all branches to support this.

Yes, you will be assigned a reference number so that you can anonymously inquire on the status or outcome of an investigation initiated by you.

All correspondence entered into the reporting channel is confidential. The substance of investigations including the identities of the parties to it will remain anonymous.
All cases will be investigated quickly and feedback provided. Some cases may take longer than others but on average, an ethics case should be resolved within 30 days.
No person shall threaten or victimize another for reporting or exposing an illegal act or a violation of ethics.