Customer Information

Electricity Safety Awareness

  1. Always engage a licensed electrician and avoid quacks…a list of licensed electricians can be found on the epra website on www.epra.go.ke
  2. Ensure that your power supply is legally supplied by kenya power, the only licensed distributour of electricity in the country.
  3. Ensure that your buildings, structures or operations are not under or very near power lines.
  4. Do not touch, drive over or try to remove fallen power lines, electricity poles or conductors. If you come across fallen power lines call 97771 or dial *977#, or contact your local police station.
  5. Take care when cutting trees near power lines. Contact the nearest kenya power office before doing so. In addition, do not plant trees under power lines.
  6. Have your electric fence installed and maintained by qualified personnel.
  7. Keep off transformers and power supply cables. If you notice anyone attempting to vandalise a transformer or tamper with cables call 97771 or report to your nearest police station.
  8. Ensure that metallic clothing lines and tv ariels do not come into contact with energised power lines.
  9. Watch out for children playing with electrical appliances or playing near transformers including flying kites near power supplies.
  10. Do not touch electrical components with wet hands.
  11. Do not overload sockets.

Service Delivery Timelines

Standard Applications (Below 25KVA)

1. Time taken to quote – 14 days
2. Time taken to approve wayleaves after payment – 14 days
3. Construction – 12 days
4. Metering – 2 Days
Total number of days – 43 Days

Premium Applications (Above 25KVA), excluding Small and Medium Entreprises (SMEs)

1. Time taken to quote – 7 days
2. Time taken to approve wayleaves after payment – 7 days
3. Construction – 13 days
4. Metering – 2 Days
Total number of days – 30 Days

Requirements for Connection

This applies to all premises where there is no supply i.e., electricity supply lines have not been installed.

Please make sure you have the following:-

  • A soft copy of National Identification (I.D) or Passport for Non-Kenyans (PDF, MS Word).
  • A soft copy of route sketch leading to premises where supply is required.
  • Copy of the PIN Certificate
  • Wiring certificates
  • Supply contract form
  • Consent from the owner of the property 

Corporates

  • A soft copy of Certificate of Registration.
  • A soft copy of route sketch leading to premises where supply is required.
  • Copy of the PIN Certificate
  • A Scaled site plan for Industries, Housing Estates, shopping malls etc.
  • Consent from the owner of the property 
  • Supply contract form (signed)
  • Wiring Certificates (signed)

System Average Interruption Frequency Index (SAIFI)

The System Average Interruption Frequency Index (SAIFI) is the average number of interruptions that a customer experiences, and is calculated as:

SAIFI = total number of customer interruptions / total number of customers served

SAIFI is measured in units of interruptions per customer. It is usually measured over the course of a year, and according to IEEE Standard 1366-1998 the median value for North American utilities is approximately 1.10 interruptions per customer.

The System Average Interruption Duration Index (SAIDI) is the average outage duration for each customer served, and is calculated as:

SAIDI = sum of all customer interruptions / total number of customers served

SAIDI is measured in units of time, often minutes or hours. It is usually measured over the course of a year, and according to IEEE Standard 1366-1998 the median value for North American utilities is approximately 1.50 hours.

Calculated Values for SAIFI and SAIDI for Nairobi. 

SAIFI: 4.5

SAIDI: 11.5

SAIDI & SAIFI

Reliability Indices


System Average Interruption Frequency Index (SAIFI)

The System Average Interruption Frequency Index (SAIFI) is the average number of interruptions that a customer experiences and is calculated as:
SAIFI = total number of customer interruptions ÷ total number of customers served 
SAIFI is measured in units of interruptions per customer. It is usually measured over the course of a year in accordance to IEEE Standard 1366-2003.

System Average Interruption Duration Index (SAIDI)

The System Average Interruption Duration Index (SAIDI) is the average outage duration for each customer served and is calculated as:
SAIDI = sum of all customer interruptions ÷ total number of customers served
SAIDI is measured in units of time, often minutes or hours. It is usually measured over the course of a year in accordance to IEEE Standard 1366-200

Nairobi County Power Reliability Indices for the period January  to December 2020

County

Sum of Numerator SAIFI

Sum of Numerator SAIDI

No. of Customers

SAIDI

SAIFI

CAIDI

Nairobi North County

4,464,806.22

11,501,220.19

879,437

13.1

5.1

2.6

Nairobi South County

3,569,047.22

10,548,724.07

985,463

10.7

3.6

3.0

Nairobi West County

3,919,018.35

8,760,965.72

817,949

10.7

4.8

2.2

Grand Total

11,952,871.78

30,810,909.98

2,682,849

11.5

4.5

2.6

 

General Application Procedure

This application procedure applies to Domestic (below 25kVA) and Premium applications (Above 25kVA, excluding SMEs with a load between 100kVA to 200kVA). This includes Additional Load and  Meter Separation applications.

1. Application

We are encouraging all customers apply online https://selfservice.kplc.co.ke, submit with the applicable documents (refer to customer checklist below). You will be provided with an Application Reference Number instantly.

2. Quotation

You will receive a quotation based on your specifications in your enquiry.

The following quotation timelines will apply for various application types;

Application Connection Type

Time

Requiring a meter only

7 days

Requiring low voltage extension

14 days

Requiring low voltage extension (Single phase up to 8 kVa)

28 days

Requiring medium voltage extension and/or trans­former

28 days

Requiring connection at high voltage

within the period agreed with the Customer.

 

A quotation is valid for ninety (90) days within which payment can be made via the following channels;

  1. Electronic funds transfer (RTGS) to KPLC Bank Account No. 0104074121608
  2. Mobile money (Pay bill number 888899, Account No: application reference No.)
  3. Cheque to KPLC (Quote your application reference number and contact number overleaf of the cheque)
  4. Cash payment at KPLC Payment office

3. Construction & Metering

We will obtain necessary consent where applicable to lay electricity supply lines and thereafter undertake construction and metering within the following timelines;

Type of Connection

Time

Requiring a meter only

3 days

Requiring low voltage extension (Single phase up to 8 kVa)

14 days

Requiring low voltage extension (3 phase above 8 kVa)

14 days

Requiring medium voltage extension and/or trans­former

28 days

Requiring connection at high voltage

within the period agreed with the Customer.

Customer Checklist: Please attach the following documents when submitting your enquiry for supply form

All Applicants

  • Copy of National Identification (I.D) or Passport for Non-Kenyans/ Company Registration Certificates
  • Copy of your PIN Certificate
  • Route sketch map leading to premises where supply is required.
  • Copy of title deed and land search documents for ownership of property (to support wayleaves consent)
  • Duly filled Supply Contract form (https://bit.ly/3btxjVq
  • Wiring Certificates (Submit any time after issuance of application reference number but before construction of the electricity network)

Meter Separation and Additional Load Application

  • Copy of latest Electricity Bill

Additional Requirements for Premium Applications (Businesses)

  • Scaled site plan (Preferably in soft copy AutoCADD 2014 lower version/DWG format) 
  • Load Schedule Details

 

 

SMEs Application Procedure

This application procedure is tailored for Small & Medium Enterpises (SMEs) Applications  whose connection enquiry is within 200 meters from KPLC grid for supply between 100kVA to 200kVA.

 

2  Easy Steps of applying for an electricity connection as follows:

1: Apply Online (https://selfservice.kplc.co.ke) and Pay Online (via RTGS to  KPLC Bank Account No. 0104074121608 or Mobile Money Transfer Pay bill number 888899, Account No: application reference No.) and sign the Supply Contract (see forms below). 

2: Receive external works, meter installation and electricity flow. 


 

Jua for Sure

Report Fraudsters immediately on the Anti-Fraud Hotline Number: 0718-999-000


SMS charged at Shs 10 per query

 

www.kplc.co.ke Twitter E-mail:  97771 0703-070 707, 0732-170 170

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How much power can I buy?

You can buy as much power as you wish.

What happens to my current electricity deposit when i install a prepaid meter?

Your current electricity deposit will be refunded if you have no debt.

How will the Kenya Power technician be identified?

Kenya Power technician will come in a team and bear a company identification card. He will also have a prepayment meter, which will be used to replace the existing credit meter.

Once the new prepaid meter is installed, will the Kenya Power technicians still come to read my meter?

No, meter reading is not necessary in prepayment metering system. However, our Kenya Power technicians will be visiting customer premises from time to time to carryout inspections as required by law.

If I have an overdue bill, will my electricity be shut off when the technician comes to install the new meter?

No, your electricity will not be shut off; however, you should endeavour to clear the debt prior to conversion, otherwise the bill will be transferred to the prepayment system. If the transfer occurs, on subsequent purchase of electricity, a portion of your payment will be deducted and used to reduce the arrears.

Will my electricity be shut off when the credit runs out?

Yes, your electricity will be shut off (disconnected) when your credit runs out. However, the meter will give a warning when the credit falls below 20Kwhrs. When faced with this situation it is advisable to top up your credit so as to avoid disconnection.

What happens if prepaid pay points are closed?

You can purchase prepaid credit and post a payment to your account at anytime by calling 0711031000 or 0732111000 or 020-3201000 KPLC Call Centre telephone numbers.

How do I obtain a credit?

You may obtain credit from existing Kenya Power pay points e.g. Electricity House and Stima Plaza, plus other 3rd party vendors such as Uchumi, Airtel and Safaricom (M-PESA) so as to improve purchase convenience to the customer.

How does prepaid metering benefit me?

In case of a disconnection, you can refill the service without paying an additional deposit. It also enables you manage your power consumption.

How do prepaid meters work?

A customer purchases electricity token and credit units to his meter by typing a given code on the meter’s customer interface unit screen. As the customer uses electricity, his/her credit balance is reduced each day until the units are exhausted prompting the customer to top it up.

What is prepaid power meter?

It is a type of meter with a customer interface unit that has a screen resembling that of a mobile phone which allows customers to manage their power consumption the same way they manage credit units for their mobile phones.

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