Customer Information

Service Delivery Timelines

Standard Applications (Below 25KVA)

1. Time taken to quote – 14 days
2. Time taken to approve wayleaves after payment – 14 days
3. Construction – 12 days
4. Metering – 2 Days
Total number of days – 43 Days

Premium Applications (Above 25KVA), excluding Small and Medium Entreprises (SMEs)

1. Time taken to quote – 7 days
2. Time taken to approve wayleaves after payment – 7 days
3. Construction – 13 days
4. Metering – 2 Days
Total number of days – 30 Days

Requirements for Connection

This applies to all premises where there is no supply i.e., electricity supply lines have not been installed.

Please make sure you have the following:-

  • A soft copy of National Identification (I.D) or Passport for Non-Kenyans (PDF, MS Word).
  • A soft copy of route sketch leading to premises where supply is required.
  • Copy of the PIN Certificate
  • Wiring certificates
  • Supply contract form
  • Consent from the owner of the property 

Corporates

  • A soft copy of Certificate of Registration.
  • A soft copy of route sketch leading to premises where supply is required.
  • Copy of the PIN Certificate
  • A Scaled site plan for Industries, Housing Estates, shopping malls etc.
  • Consent from the owner of the property 
  • Supply contract form (signed)
  • Wiring Certificates (signed)

System Average Interruption Frequency Index (SAIFI)

The System Average Interruption Frequency Index (SAIFI) is the average number of interruptions that a customer experiences, and is calculated as:

SAIFI = total number of customer interruptions / total number of customers served

SAIFI is measured in units of interruptions per customer. It is usually measured over the course of a year, and according to IEEE Standard 1366-1998 the median value for North American utilities is approximately 1.10 interruptions per customer.

The System Average Interruption Duration Index (SAIDI) is the average outage duration for each customer served, and is calculated as:

SAIDI = sum of all customer interruptions / total number of customers served

SAIDI is measured in units of time, often minutes or hours. It is usually measured over the course of a year, and according to IEEE Standard 1366-1998 the median value for North American utilities is approximately 1.50 hours.

Calculated Values for SAIFI and SAIDI for Nairobi. 

SAIFI: 5.6

SAIDI: 11.7

SAIDI & SAIFI

Reliability Indices


System Average Interruption Frequency Index (SAIFI)

The System Average Interruption Frequency Index (SAIFI) is the average number of interruptions that a customer experiences and is calculated as:
SAIFI = total number of customer interruptions ÷ total number of customers served 
SAIFI is measured in units of interruptions per customer. It is usually measured over the course of a year in accordance to IEEE Standard 1366-2003.

System Average Interruption Duration Index (SAIDI)

The System Average Interruption Duration Index (SAIDI) is the average outage duration for each customer served and is calculated as:
SAIDI = sum of all customer interruptions ÷ total number of customers served
SAIDI is measured in units of time, often minutes or hours. It is usually measured over the course of a year in accordance to IEEE Standard 1366-2003

 

Nairobi county Reliability Indices for the period Jan  to December 2019                                                             

Sub-county

No. of customers

SAIDI value

SAIFI value

Nairobi North

851,270.0

9.5

4.2

Nairobi South

795,273.0

14.4

8.2

Nairobi West

611,453.0

11.2

4.1

Grand Total

2,257,996.0

11.7

5.6

 

General Application Procedure

This application procedure applies to Domestic (below 25kVA) and Premium applications (Above 25kVA, excluding SMEs with a load between 100kVA to 200kVA). This includes Additional Load and  Meter Separation applications.

1. Application

We are encouraging all customers apply online https://selfservice.kplc.co.ke, submit with the applicable documents (refer to customer checklist below). You will be provided with an Application Reference Number instantly.

2. Quotation

You will receive a quotation based on your specifications in your enquiry.

The following quotation timelines will apply for various application types;

Application Connection Type

Time

Requiring a meter only

7 days

Requiring low voltage extension

14 days

Requiring low voltage extension (Single phase up to 8 kVa)

28 days

Requiring medium voltage extension and/or trans­former

28 days

Requiring connection at high voltage

within the period agreed with the Customer.

 

A quotation is valid for ninety (90) days within which payment can be made via the following channels;

  1. Electronic funds transfer (RTGS) to KPLC Bank Account No. 0104074121608
  2. Mobile money (Pay bill number 888899, Account No: application reference No.)
  3. Cheque to KPLC (Quote your application reference number and contact number overleaf of the cheque)
  4. Cash payment at KPLC Payment office

3. Construction & Metering

We will obtain necessary consent where applicable to lay electricity supply lines and thereafter undertake construction and metering within the following timelines;

Type of Connection

Time

Requiring a meter only

3 days

Requiring low voltage extension (Single phase up to 8 kVa)

14 days

Requiring low voltage extension (3 phase above 8 kVa)

14 days

Requiring medium voltage extension and/or trans­former

28 days

Requiring connection at high voltage

within the period agreed with the Customer.

Customer Checklist: Please attach the following documents when submitting your enquiry for supply form

All Applicants

  • Copy of National Identification (I.D) or Passport for Non-Kenyans/ Company Registration Certificates
  • Copy of your PIN Certificate
  • Route sketch map leading to premises where supply is required.
  • Copy of title deed and land search documents for ownership of property (to support wayleaves consent)
  • Duly filled Supply Contract form (https://bit.ly/3btxjVq
  • Wiring Certificates (Submit any time after issuance of application reference number but before construction of the electricity network)

Meter Separation and Additional Load Application

  • Copy of latest Electricity Bill

Additional Requirements for Premium Applications (Businesses)

  • Scaled site plan (Preferably in soft copy AutoCADD 2014 lower version/DWG format) 
  • Load Schedule Details

 

 

SMEs Application Procedure

This application procedure is tailored for Small & Medium Enterpises (SMEs) Applications  whose connection enquiry is within 200 meters from KPLC grid for supply between 100kVA to 200kVA.

 

2  Easy Steps of applying for an electricity connection as follows:

1: Apply Online (https://selfservice.kplc.co.ke) and Pay Online (via RTGS to  KPLC Bank Account No. 0104074121608 or Mobile Money Transfer Pay bill number 888899, Account No: application reference No.) and sign the Supply Contract (see forms below). 

2: Receive external works, meter installation and electricity flow. 


 

Jua for Sure

Report Fraudsters immediately on the Anti-Fraud Hotline Number: 0718-999-000


SMS charged at Shs 10 per query

 

www.kplc.co.ke Twitter E-mail:  97771 0703-070 707, 0732-170 170

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How much power can I buy?

You can buy as much power as you wish.

What happens to my current electricity deposit when i install a prepaid meter?

Your current electricity deposit will be refunded if you have no debt.