Kenya Power targets 55000 SME customers with smart meters

20th January 2021….Kenya Power has rolled out a smart metering project that will benefit 55,000 customers in the Small and Medium Enterprise sector across the country.

The Kshs.1.25 billion World Bank funded project is part of the Kenya Electricity Modernisation Project and is slated to be completed by 30th June this year.

The smart meters are part of an Advanced Metering Infrastructure that facilitates two-way communication between the company and the customer.

In case of any outage, the smart meters are able to communicate directly with the company’s National Contact Centre which facilitates immediate resolution and enhances efficiency as the Kenya Power teams are alerted promptly. Additionally, the smart meter also sends a notification to the customer via SMS.

Speaking during the launch, Kenya Power’s Managing Director and CEO, Bernard Ngugi said, “These combined benefits of error-free data, prompt network problem identification, and audit of energy consumption will go a long way in enhancing service delivery to our customers in the SME sector.”

“We believe that the advanced metering technology will further enhance customer satisfaction based on the visibility and prompt detection of power usage and also reduce technical losses which are key to ensuring reliable and quality supply of power,” Mr. Ngugi said.

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About Kenya Power

The Kenya Power and Lighting Company PLC (Kenya Power) owns and operates most of the electricity transmission and distribution system in the country. The company’s customer base stood at over 7.9 million as at the end of December 2020.

For more information, visit www.kplc.co.ke

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