Kenya Power upgrades its customer management system
Nairobi, September 7, 2017... To enhance its customer service delivery, Kenya Power will be upgrading its Customer Management System. The new system aims at improving customer convenience by offering the following benefits:
To enhance its customer service delivery, Kenya Power will be upgrading its Customer Management System. The new system aims at improving customer convenience by offering the following benefits:
- Payments through third-party EasyPay partners will now be immediately updated in our system.
- Kenya Power will also introduce additional bill payment channels through the upgraded system such as the use of debit and credit cards.
- The system will offer customers a self-service element where they can apply for electricity connections, query bills, check, download and print bill statements, and check their consumption patterns, among other services.
- The upgraded system will improve response time as customers can report any incidents affecting their power supply.
Following the upgrade, customers will be given new account numbers which will be communicated to them via SMS.
This upgrade will be implemented in phases with the first phase covering Nairobi Region only. It will be launched in other regions throughout the country in subsequent phases.
The upgrade and transfer of information to the new system will affect some of Kenya Power’s services. Consequently, our commercial services including online activities will be unavailable from Thursday 7th September, 2017 at 11.00 p.m. to Monday 11th September, 2017 at 4.00 p.m.
Customers are advised to make payments through our banking halls or EasyPay partners during this period.
Pre-paid vending will however not be affected.
We regret any inconvenience caused.
For more information, contact:
Kenya Power Corporate Communications Dept.
Tel. 0711 031 647
E-mail CorporateComms@kplc.co.ke
Nairobi, September 7, 2017... To enhance its customer service delivery, Kenya Power will be upgrading its Customer Management System. The new system aims at improving customer convenience by offering the following benefits:
To enhance its customer service delivery, Kenya Power will be upgrading its Customer Management System. The new system aims at improving customer convenience by offering the following benefits:
- Payments through third-party EasyPay partners will now be immediately updated in our system.
- Kenya Power will also introduce additional bill payment channels through the upgraded system such as the use of debit and credit cards.
- The system will offer customers a self-service element where they can apply for electricity connections, query bills, check, download and print bill statements, and check their consumption patterns, among other services.
- The upgraded system will improve response time as customers can report any incidents affecting their power supply.
Following the upgrade, customers will be given new account numbers which will be communicated to them via SMS.
This upgrade will be implemented in phases with the first phase covering Nairobi Region only. It will be launched in other regions throughout the country in subsequent phases.
The upgrade and transfer of information to the new system will affect some of Kenya Power’s services. Consequently, our commercial services including online activities will be unavailable from Thursday 7th September, 2017 at 11.00 p.m. to Monday 11th September, 2017 at 4.00 p.m.
Customers are advised to make payments through our banking halls or EasyPay partners during this period.
Pre-paid vending will however not be affected.
We regret any inconvenience caused.
For more information, contact:
Kenya Power Corporate Communications Dept.
Tel. 0711 031 647
E-mail CorporateComms@kplc.co.ke
Public Notice - Customer Service System Upgrade - 07 09 2017.pdf
