Electricity is very useful in our lives but it must be handled with caution. Failure to do so is hazardous to both life and property.
A basic safety tip to have in mind is that the wires that bring electricity from the utility pole into your home are very powerful. Never touch them. Never let a metal ladder or a TV antenna touch these wires either.
Remember — stay clear and stay alive!
In a world with limited energy resources, it is essential that we learn how to conserve our electricity. This helps us save money and preserve the environment. We can all make a difference by using the available power efficiently.
Discover how to save electricity and money with the Kenya Power DSM energy conservation campaign.
Emergency telephone numbers have been provided at various Kenya Power offices to facilitate easier and faster reporting of faults, sudden power supply outages, low/high voltage, fires, electrocutions, dangerous connections, fallen electric wires and poles, and other emergency situations. Queries related to service delivery and customer service should be communicated to the respective Branch Business Heads.
Get your branch service contacts
We have a wide number of convenient ways to pay your electricity bills. All payments are posted in your electricity account on the same day.
Safaricom Bonga Points
You can now use your Safaricom Bonga Points to buy electricity token or pay your electricity bills.
From units consumed each month. These units are recorded by an electricity meter installed at a customers premises. There are bye-laws which specify the applicable tarrif and rate per unit. Specific government levies like Value Added Tax (VAT) and Rural Electrification Fund (REF) are applicable.
You can query your bill at any of our banking halls around the country. Please confirmed your current meter readings (simply take the reading from the meter installed in your premises). This will give any our staff assisting you an idea of just how much power you have consumed.
You can also check your bill using the link provided on our website.
At any Kenya Power banking hall or paying point. (Cheque deposit boxes are also available at specific points).
- Co-operative Bank branches in Nairobi.
- Standard Chartered Bank ATM machines (for Standard Bank customers).
- All Barclays Bank branches
- All Postbank branches (Suspended)
- All Post Offices in Kenya
The due date is indicated on the top right hand corner of each bill. However, where it says see below, it means your bill is overdue and can be disconnected without further notice.
We have upgraded our Customer Management System. The system will result to new account numbers which will be communicated to each customer via SMS. The system is state of the art, versatile, with robust web-based and mobile applications aimed at enhancing customer services and experience, by improving service delivery, with the following benefits:
• Immediate update of bill payments. This is a departure from the past where payments through our third party EasyPay partners would take over 24 hours to be captured and reflected in the system.
• Introduction of new bill payment channels such as use of credit and debit cards. This will be in addition to already existing EasyPay partners.
• Introduction of Self-service modules where customers can apply for electricity connection, query bills, check statements, download and print bill statements, check consumption patterns/trends, lodge queries on power supply among others.
• Improve response time as customers can report incidents through the new system.
Can I get my bill from a KPLC customer service office?
Please use the new system at https://selfservice.kplc.co.ke/ to get your bill.
Simple energy conservation tips such as switching off office equipment and using energy saving lamps will help reduce your energy consumption.
Below are easy tips to enhance energy efficiency in your office.
Energy conservation is important both for Kenya Power and customers. Energy conservation helps reduce power bills for domestic consumers besides protecting the environment. Your energy conservation efforts in will complement those of others to protect the environment as well as save money.