Customer Information

Safety Watts

Electricity is very useful in our lives but it must be handled with caution. Failure to do so is hazardous to both life and property.

A basic safety tip to have in mind is that the wires that bring electricity from the utility pole into your home are very powerful. Never touch them. Never let a metal ladder or a TV antenna touch these wires either.


Remember — stay clear and stay alive!

Read More

Energy Saving Measures

In a world with limited energy resources, it is essential that we learn how to conserve our electricity. This helps us save money and preserve the environment. We can all make a difference by using the available power efficiently.

Discover how to save electricity and money with the Kenya Power DSM energy conservation campaign.

Read More

Branch Service

Emergency telephone numbers have been provided at various Kenya Power offices to facilitate easier and faster reporting of faults, sudden power supply outages, low/high voltage, fires, electrocutions, dangerous connections, fallen electric wires and poles, and other emergency situations. Queries related to service delivery and customer service should be communicated to the respective Branch Business Heads.


Get your branch service contacts

Paying your Electricity Bill

We have a wide number of convenient ways to pay your electricity bills. All payments are posted in your  electricity account on the same day.

Safaricom Bonga Points

You can now use your Safaricom Bonga Points to buy electricity token or pay your electricity bills. 

Read More

How are bills computed?

From units consumed each month. These units are recorded by an electricity meter installed at a customers premises. There are bye-laws which specify the applicable tarrif and rate per unit. Specific government levies like Value Added Tax (VAT) and Rural Electrification Fund (REF) are applicable.

Read More

How do I query a bill?

You can query your bill at  any of our banking halls around the country. Please confirmed your current meter readings (simply take the reading from the meter installed in your premises). This will give any our staff assisting you an idea of just how much power you have consumed.
You can also check your bill using the link provided on our website.

Where do I pay my bill?

At any Kenya Power banking hall or paying point. (Cheque deposit boxes are also available at specific points).

  • Co-operative Bank branches in Nairobi.
  • Standard Chartered Bank ATM machines (for Standard Bank customers).
  • All Barclays Bank branches 
  • All Postbank branches (Suspended)
  • All Post Offices in Kenya 

When is the deadline for payment of my bill?

The due date is indicated on the top right hand corner of each bill. However, where it says see below, it means your bill is overdue and can be disconnected without further notice.

How else can i get my bill?

We have upgraded our Customer Management System. The system will result to new account numbers which will be communicated to each customer via SMS. The system is state of the art, versatile, with robust web-based and mobile applications aimed at enhancing customer services and experience, by improving service delivery, with the following benefits:

• Immediate update of bill payments. This is a departure from the past where payments through our third party EasyPay partners would take over 24 hours to be captured and reflected in the system.

• Introduction of new bill payment channels such as use of credit and debit cards. This will be in addition to already existing EasyPay partners.

• Introduction of Self-service modules where customers can apply for electricity connection, query bills, check statements, download and print bill statements, check consumption patterns/trends, lodge queries on power supply among others.

• Improve response time as customers can report incidents through the new system.

Can I get my bill from a KPLC customer service office?

Please use the new system at https://selfservice.kplc.co.ke/ to get your bill.

 

Large Businesses

Large Businesses

The industrial sector uses both thermal and electrical energy in various equipment like boilers, compressors, furnaces, diesel generating engines, motors, pumps, refrigeration among others. 

Here are tips for saving energy when using industrial equipment:

Read More

Small Businesses

Small Businesses

Simple energy conservation tips such as switching off office equipment and using energy saving lamps will help reduce your energy consumption.

Below are easy tips to enhance energy efficiency in your office. 

Read More

Home Users

Energy conservation

Energy conservation is important both for Kenya Power and customers. Energy conservation helps reduce power bills for domestic consumers besides protecting the environment. Your energy conservation efforts in will complement those of others to protect the environment as well as save money. 

Read More