Customer Service

Customer Service Charter

Dear customer, In order to serve you better, we have developed service standards with clear timelines on how long it takes to deliver various services:

Updated 2020

New Customer Service System (InCMS) FAQs

Following the successful launch of the new Integrated Customer Management System, the below information is meant to further empower you, our esteemed customers as you start to use the new
system.


For more information:

Call Custormer Care on our new line 97771 or dial *977# to access our services
E-mail: customercare@kplc.co.ke
Twitter : @KenyaPower_Care
: @KenyaPower
Facebook : @KenyaPowerLtd
NEW CUSTOMER SERVICES SYSTEM