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Updated October 10, 2021

The token meter update process is FREE of charge

The Update Token Meter Yako exercise is a meter software update process aimed at safeguarding the customer vending experience. We are currently in the process of updating all our pre-paid meters before the global deadline.

Here are some frequently asked questions (FAQs) about the 'Update Token Meter Yako'.

1. What is 'Update Token Meter Yako'?

Update Token Meter Yako is an exercise targeted at all prepaid meters where a code is used to uniquely identify each prepaid meter token that is generated at the point of purchase. It ensures that the units are safe by preventing replication in the system.

2. Why is Update Token Meter Yako necessary?

Update Token Meter Yako is necessary to prevent service disruptions. It is a process that updates software in a prepaid meter to reset the software.

3. What types of meters are affected?

All prepaid electricity meters are affected.

4. What happens during Update Token Meter Yako?

The process involves updating the prepaid meter software. To update their meters, customers will key in two codes sent to them via SMS by Kenya Power in the correct sequence. The codes are 20-digit numbers that will be entered into the prepaid meters to update the meter’s software.

5. How can I prepare for Update Token Meter Yako?

Before entering the codes, make sure to use up all old, unused electricity tokens. If you do not, you will not be able to use them after entering the meter update codes.

6. How will I know if the update is successful?

If the update is successful, your meter will accept new electricity tokens going forward.

How much does it cost to update my meter?

The process of updating your meter is free.

7. Will the Update Token Meter Yako affect the cost of electricity tokens?

No. The Update Token Meter Yako will simply update the software of your meter so that it can continue serving you well. It does not affect the electricity tariff you are currently on.

8. What happens if I don’t update my meter?

If the meter isn't updated, it will not accept tokens.

9. When is the deadline for Update Token Meter Yako?

The deadline is August 31st, 2024.

10. What happens after the deadline for Update Token Meter Yako?

Meters will not accept tokens generated.

Important to Note: Before you begin the process of updating your token meter, make sure to load any previously purchased tokens otherwise the tokens will not be loaded after the meter update.

11. What if you have multiple meters… how do you go about it?

When the meters are scheduled for, the reset codes and update codes are issued for each meter on the next token purchased by each meter user. The reset codes and update codes will be loaded in the same way the unit tokens are loaded in the meters.

12. What specific customer's numbers is kplc using to send the reset code?

When the meter is scheduled for update, the reset codes and update codes will be issued on the next token purchase to the number purchasing the tokens.

13. What if the meter you are using is not in your name?

It will not matter if the meter is not in your name because the customer who is purchasing the tokens is the one that will receive the reset codes and update codes. E.g the meter could be in the Landlord’s name but the tenant purchasing tokens is that one that will receive the reset codes and update codes once scheduled.

14. What if the number to be sent the code is no longer in use?

The reset codes and update codes are to be sent to the person who purchases the tokens for the meter as explained above.

15. What if your CIU is faulty how do you go about this?

The reset codes and update codes load exactly how the regular tokens work. Those who have been using a different CIU to load tokens to the meter can load the reset codes and update codes in the same way.

16. What if you load a token and it is rejected?

A meter can reject a token due the following:
- The Key Code Tokens (KCTs) have not been keyed in successively as required
- The meter had Key Code Tokens generated before and they have not been keyed in and customer has done 2nd purchase.
- This could be that reset codes and update codes were already produced hence the meter cannot accept the tokens unless the meter is Updated with the reset codes and update codes
- Common mistake, not keying in the correct token number digits

Note:

Remember the meter update process is FREE of charge.

Before updating, please ensure that you load all previously bought tokens to your meter.

The customer can confirm by calling 97771 to inquire.

Remember the meter update process is free of charge.

For more information:

Call Customer Care on our new line 97771 or dial *977# to learn more.