The Customer Service division is mandated to undertake customer related aspects of the business. Specifically, this includes but is not limited to analysis of electricity unit sales growth in the plan period, sales from new and existing customers, innovations and service reforms to enhance sales growth and customer satisfaction.
Headed by General Manager, Joshua Mutua, the Division is responsible for the sale of electricity to over 4,7 million customers countrywide and is currently targeting to connect close to to 2 million more by the end of the current financial year 2016/17 (Click here for current connectivity performance). Specific functions are detailed below.
This function is tasked with facilitating New Connections. The function has a target of connecting 1.2 million customers every year in order to achieve 70% access rate by 2017.
There are two types of new connections:
b) Ordinary customers who are domestic and small commercial customers who need supply of below 25 Kva
b) Premium Customers who are large commercial customers requiring supply of above 25 Kva.
- The main function of Demand Creation is to take care of the Kenya Power brand by ensuring its visibility.
- The function informs the public about Kenya Power’s Products and services through all means including:
- Taking part in events like Shows, exhibitions, customer forums, sponsorship of strategic events etc.
- Products and Service advertising: TV, Radio, Print, road shows etc
- Producing all the branded materials e.g T-Shirts, Banners,
- Branding of Kenya Power branches
- The function carries out Customer Satisfaction Surveys to identify the customer needs and recommends actions to improve satisfaction.
- Following up on the implementation of recommendation of satisfaction improvements.
- The function is tasked with keeping up with the changing needs of the customers and the changing business environment.
Regional Marketing Activities
- Acquiring new ordinary and premium customers
- Engaging local stakeholders and local residents.
- Holding informational barazas in the local areas.
Key products and Services
Currently the department is focused on:
- Last Mile Connectivity Program:
- Phase 1- Connecting households within 600 meters of existing transformers with customer paying Ksh. 15,000 for connections.
- Phase 2- Extending the connection beyond 600 meters
- Street Lighting in the towns and trading centers
- GPOBA connections- this is a World Bank financed project that seeks to connect slums and other high density residential homes to electricity at a very subsidized rate of Ksh. 1, 160.
- Stima Loan provides new connection loans to customers payable in 24 months.
Updated September 16, 2016
NB: Page under update (September 22, 2016).
The Network Management division in Kenya Power is responsible for maintaining the power distribution network in the of the Company in all reagions of the country.
Headed by General Manager Eng. Daniel Tare, the division encompasses;
- Technical Services
- System Operations
- Network Maintenance
- Safety and Health
The developed distribution strategic plan has identified the adoption of Smart Grid as one of the key factors likely to impact positively on the power market and on operations of the company during the planned period.
Current projects on Quality Improvement
- Distribution Automation
- Integrated Grid Modernisation Project (Smart Grid Project)
- Undergrounding of overhead HV, MV + LV network to eliminate 3rd party interference with the lines.
- Distribution Network reinforcement
- Achieve N-1 criteria on primary substations and primary feeders.
- Distribution Network Refurbishment
- Network Loss Reduction initiative
- Mechanisation + MV Live line work
Updated September 22, 2016
According to the Institute of Internal Auditors, the primary role of Internal Auditors anywhere is to ensure -in an environmental resources management setting- that all key business risks are mitigated.
Applying this principle to the Kenya Power Lighting Company practically means that the Internal Audit Division is directly in charge of transforming the Company from a high threats/risks environment to a risk-enabled environment. The general objective here being to exploit opportunities and taking business risks that foster growth.
Nairobi, 12th August, 2015
National electricity distributor, Kenya Power, has signed power purchase agreements with locallyowned
electricity generators Akiira Geothermal Limited and Kleen Energy Limited that will see the
development of geothermal and mini hydro plants totaling 76 MW.
Nairobi, 28th July, 2015
KPLC signs 100 MW power purchase agreement for Kipeto wind energy
Kenya Power and Kipeto Power Limited have signed a Power Purchase Agreement (PPA) for development of a 100 megawatt wind energy project in Oldonyo Narok near Kiserian, Kajiado County.
Thursday, 28th April, 2015
Kenya Power is urging local manufacturers to participate in the supply of materials for the implementation of the multi-billion Last Mile Connectivity Project, the Company’s Managing Director and CEO, Dr Ben Chumo has said.
Tuesday, 16th March, 2015
Stima Investment Limited is planning to raise Shs.240 million from its members to buy a 40% stake at locally-owned Oldonyat Wind Power Project, the Company’s Chief Executive Officer, Mr. Nelson Irungu, has said.
Wednesday, 18th February, 2015
Kenya Power half year pretax profits for the period July to December 2014 rose by 52% to Shs.6.408 billion shillings from Shs.4.19 billion recorded compared to a similar period in the previous financial year.
The Environmental and Social Management Plan (ESMP) has been prepared by Environment and Social Unit, Safety, Health and Environment Department (SHE), Kenya Power, Nairobi.
05th January, 2015
Former speaker of the National Assembly, Mr. Kenneth Marende, was today elected the Chairman of the Board of Directors of The Kenya Power and Lighting Company Limited.