Outages

Downed Power Lines

  • Never touch or approach a downed power line or try to move one with any type of object. Moving power lines is extremely dangerous, and could result in serious injury or death.

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After an Outage

Quick Tip:

  • If your smoke detectors are electrically operated, consider buying some units with batteries as a backup.
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Estimated Times for Power Restoration

During unplanned power outages, our goal is to restore power as quickly and safely as possible for customers. While we work to find and fix the outage, we also provide customers with an estimate of when they can expect power to be restored.

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Outages and Weather

Common Causes of Power Outage

Power outages occur for many reasons and can last from a few seconds to hours or longer.
Below are some examples of the most common causes of power outages in Kenya.

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During an outage



If your whole neighbourhood is without power, report the outage to 95551.

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