Home Users

E-bill

E-bill is an electronic bill querying service from Kenya Power. It allows you to check your electricity account balance and bill due date any time, by SMS or e-mail.

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Customer obligations

Customers should at their own expense, keep their meters in proper order for purposes of ascertaining the value of the supply and correctly registering that value. (Section 58(10) of the Energy Act 2006).

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Safety Watts

Electricity is very useful in our lives but it must be handled with caution. Failure to do so is hazardous to both life and property.

A basic safety tip to have in mind is that the wires that bring electricity from the utility pole into your home are very powerful. Never touch them. Never let a metal ladder or a TV antenna touch these wires either.


Remember — stay clear and stay alive!

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Energy Saving Measures

In a world with limited energy resources, it is essential that we learn how to conserve our electricity. This helps us save money and preserve the environment. We can all make a difference by using the available power efficiently.

Discover how to save electricity and money with the Kenya Power DSM energy conservation campaign.

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Branch Service

Emergency telephone numbers have been provided at various Kenya Power offices to facilitate easier and faster reporting of faults, sudden power supply outages, low/high voltage, fires, electrocutions, dangerous connections, fallen electric wires and poles, and other emergency situations. Queries related to service delivery and customer service should be communicated to the respective Branch Business Heads.


Get your branch service contacts

Paying your Electricity Bill

We have a wide number of convenient ways to pay your electricity bills

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Home Users

Energy conservation

Energy conservation is important both for Kenya Power and customers. Energy conservation helps reduce power bills for domestic consumers besides protecting the environment. Your energy conservation efforts in will complement those of others to protect the environment as well as save money. 

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