In case of a disconnection, you can refill the service without paying an additional deposit. It also enables you manage your power consumption.
A customer purchases electricity token and credit units to his meter by typing a given code on the meter’s customer interface unit screen. As the customer uses electricity, his/her credit balance is reduced each day until the units are exhausted prompting the customer to top it up.
From units consumed each month. These units are recorded by an electricity meter installed at a customers premises. There are bye-laws which specify the applicable tarrif and rate per unit. Specific government levies like Value Added Tax (VAT) and Rural Electrification Fund (REF) are applicable.
When our meter readers fail to get access to the meter. This is usually because the gate to the premises is locked.
You can query your bill at any of our banking halls around the country. Please confirmed your current meter readings (simply take the reading from the meter installed in your premises). This will give any our staff assisting you an idea of just how much power you have consumed.
You can also check your bill using the link provided on our website.
At any Kenya Power banking hall or paying point. (Cheque deposit boxes are also available at specific points).
- Co-operative Bank branches in Nairobi.
- Standard Chartered Bank ATM machines (for Standard Bank customers).
- All Barclays Bank branches
- All Postbank branches
- All Post Offices in Kenya
The due date is indicated on the top right hand corner of each bill. However, where it says see below, it means your bill is overdue and can be disconnected without further notice.
Can I get my bill from a KPLC customer service office?
Send the first part of your account number to email@example.com or to 9551 on your cell phone to receive your account balance. You may use this information to settle your account.