FAQs

How much power can I buy?

You can buy as much power as you wish.

What happens to my current electricity deposit when i install a prepaid meter?

Your current electricity deposit will be refunded if you have no debt.

Will the meter affect my geyser/hot water?

No, the meter will not affect your geyser/hot water.

How will the Kenya Power technician be identified?

Kenya Power technician will come in a team and bear a company identification card. He will also have a prepayment meter, which will be used to replace the existing credit meter.

Once the new prepaid meter is installed, will the Kenya Power technicians still come to read my meter?

No, meter reading is not necessary in prepayment metering system. However, our Kenya Power technicians will be visiting customer premises from time to time to carryout inspections as required by law.

If I have an overdue bill, will my electricity be shut off when the technician comes to install the new meter?

No, your electricity will not be shut off; however, you should endeavour to clear the debt prior to conversion, otherwise the bill will be transferred to the prepayment system. If the transfer occurs, on subsequent purchase of electricity, a portion of your payment will be deducted and used to reduce the arrears.

Will my electricity be shut off when the credit runs out?

Yes, your electricity will be shut off (disconnected) when your credit runs out. However, the meter will give a warning when the credit falls below 20Kwhrs. When faced with this situation it is advisable to top up your credit so as to avoid disconnection.

Is pre-paid cheaper than what i pay now?

No the charges will be the same – refer to the tariff schedule. The only difference is that with prepayment, You will be paying in advance.

How can i get a pre-paid power meter?

At the moment Kenya Power has preselected the project sites to be converted from the traditional meter to prepayment e.g. Imara daima, nyayo highrise just to mention a few. Kenya Power will meet the cost of prepayment meter installation for the project phase.

What happens if prepaid pay points are closed?

You can purchase prepaid credit and post a payment to your account at anytime by calling 0711031000 or 0732111000 or 020-3201000 KPLC Call Centre telephone numbers.

How do I obtain a credit?

You may obtain credit from existing Kenya Power pay points e.g. Electricity House and Stima Plaza, plus other 3rd party vendors such as Uchumi, Airtel and Safaricom (M-PESA) so as to improve purchase convenience to the customer.

How do I convert to a pre-paid power meter?

At the moment KPLC has selected project sites to be converted from the traditional meter to prepayment. KPLC will meet the cost of the prepayment meter installation during the project phase.