Once the new prepaid meter is installed, will the Kenya Power technicians still come to read my meter?
If I have an overdue bill, will my electricity be shut off when the technician comes to install the new meter?
Yes, your electricity will be shut off (disconnected) when your credit runs out. However, the meter will give a warning when the credit falls below 20Kwhrs. When faced with this situation it is advisable to top up your credit so as to avoid disconnection.
You may obtain credit from existing Kenya Power pay points e.g. Electricity House and Stima Plaza, plus other 3rd party vendors such as Uchumi, Airtel and Safaricom (M-PESA) so as to improve purchase convenience to the customer.
At the moment KPLC has selected project sites to be converted from the traditional meter to prepayment. KPLC will meet the cost of the prepayment meter installation during the project phase.
In case of a disconnection, you can refill the service without paying an additional deposit. It also enables you manage your power consumption.