Media Center

Kenya Power holds Customer Open Day as drive to restore customer confidence gains momentum

Nakuru, 28 November 2018 ..…… Kenya Power has kicked off a two- day Customer Open Day in Nakuru town as it moves to improve service delivery to customers.

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Kenya Power posts KShs3.1 billion in annual gross profit

Nairobi, 23rd November, 2018………Kenya Power has today announced a gross profit of KShs.3.1 billion for the year ended 30th June 2018.

During the trading period, electricity sales increased by 2.3 % from 8,272 million units the previous year to 8,459 million units due to an expanded customer base. Consequently, revenue from sale of electricity grew from KShs.91.95 billion to KShs.95.463 billion...

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Man sentenced to 10 years in prison for vandalism

Nairobi, November 20, 2018…….A Nanyuki court has sentenced a suspect to 10 years in prison or a fine of KShs.5 million for vandalism. The suspect was also handed a 6-months jail term or a fine of KShs.50,000 for the second count of unauthorized disconnection of electricity.

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Three suspected conmen arrested in Kisii

Nairobi, November 5th 2018...... Three suspected conmen have been arrested in Kisii for calling Kenya Power customers and demanding money from them...

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Kenya Power to shut down prepaid system for maintenance

Nairobi, 5th November 2018……The Prepaid System will be shut down from 10pm Wednesday (7th November 2018) to 6am Thursday (8th November 2018) for maintenance. Token generation will resume thereafter until 10pm on Thursday (8th November 2018) when the second shutdown will start and end at 6am on Friday (9th November 2018).

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Prepaid System Shutdown

Nairobi, 31st October 2018….

The Prepaid System will be shut down from tonight (midnight) to facilitate implementation of the newly adjusted electricity tariffs that was announced by the Energy Regulatory Commission (ERC) today.

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Kenya Power launches refurbished Customer Service Centre

Nairobi, Monday, 24th September 2018….Kenya Power has today launched its refurbished Customer Service Centre at Nairobi’s Electricity House. This is part of the initiatives recently undertaken by the Company to improve service delivery to customers.

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Kenya Power offers a disconnection moratorium for customers with unpaid bills

Nairobi, August 7th 2018...... Kenya Power has announced a two-week suspension on disconnection for customers with accumulated electricity bills to allow them to develop a payment plan.

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Kenya Power in pursuit of a man behind illegal lines in Kwa Kalaa Village, Kitui Central

Nairobi, August 6th 2018...... Kenya Power has launched a manhunt for a man believed to have constructed illegal electricity supply lines in Kwa Kalaa village, Kitui Central constituency.

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PRESS STATEMENT - 01.08.2018

Pursuant to the Energy Act, 2006, the Energy Regulatory Commission (ERC) is mandated to review the electricity tariffs from time to time. The last tariff review was done in 2013. On 30th July 2018, ERC announced the new Harmonized Tariffs for the Financial Year 2018/19.
Effective 1st August 2018, all our customers on post-paid and prepaid metering systems will be billed using the new harmonized tariffs.

In the recent past, there has been some concerns from our esteemed customers over their bills. To address these concerns, the Company has undertaken the following measures:

  1. We have established dedicated billing query counters in all our commercial offices countrywide where our customers will have their billing issues resolved promptly.
  2. Where the affected customers are unable to settle their corrected accumulated bills immediately, the company has provided an opportunity to have an extended payment plan. Further, the Company has offered a disconnection moratorium for a period of two weeks starting from 1st August 2018.
  3. In places far from our Commercial offices the Company has set up power clinics which will serve as a one stop shop for customers who wish to make enquiries about their bills, new connection, disconnections and reconnections, power supply interruption and other related power issues.
  4. In an effort to empower our post-paid customers to manage their bill payments, the Company has a mobile phone-based Self-Service App, which enables customers to undertake self-meter reading and obtain their bills. (Download KPLC Self Service App from google play)

To further enhance our relationship, we advise our customers to get in touch with our Regional Managers whose contacts are provided here.
 

Kenya Power rolls out Power Clinics to improve service delivery

Nairobi, July 31st 2018...... Kenya Power has launched new customer service centres dubbed ‘Power Clinics’ to improve service delivery and enhance customer satisfaction.

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