Customer Information

Service Delivery Timelines

Standard Application (Below 25KVA)

1. Time taken to quote – 14 days
2. Time taken to approve wayleaves after payment – 14 days
3. Construction – 12 days
4. Metering – 2 Days
Total number of days – 43 Days

Premium Applications (Above 25KVA)

1. Time taken to quote – 7 days
2. Time taken to approve wayleaves after payment – 7 days
3. Construction – 13 days
4. Metering – 2 Days
Total number of days – 30 Days

Requirements for Connection

This applies to all premises where there is no supply i.e., electricity supply lines have not been installed.

Please make sure you have the following:-

  • A soft copy of National Identification (I.D) or Passport for Non-Kenyans (PDF, MS Word).
  • A soft copy of route sketch leading to premises where supply is required.
  • Copy of the PIN Certificate
  • Wiring certificates
  • Supply contract form
  • Consent from the owner of the property 

Corporates

  • A soft copy of Certificate of Registration.
  • A soft copy of route sketch leading to premises where supply is required.
  • Copy of the PIN Certificate
  • A Scaled site plan for Industries, Housing Estates, shopping malls etc.
  • Consent from the owner of the property 
  • Supply contract form (signed)
  • Wiring Certificates (signed)

System Average Interruption Frequency Index (SAIFI)

The System Average Interruption Frequency Index (SAIFI) is the average number of interruptions that a customer experiences, and is calculated as:

SAIFI = total number of customer interruptions / total number of customers served

SAIFI is measured in units of interruptions per customer. It is usually measured over the course of a year, and according to IEEE Standard 1366-1998 the median value for North American utilities is approximately 1.10 interruptions per customer.

The System Average Interruption Duration Index (SAIDI) is the average outage duration for each customer served, and is calculated as:

SAIDI = sum of all customer interruptions / total number of customers served

SAIDI is measured in units of time, often minutes or hours. It is usually measured over the course of a year, and according to IEEE Standard 1366-1998 the median value for North American utilities is approximately 1.50 hours.

Calculated Values for SAIFI and SAIDI for Nairobi (11/2014 – 10/2015)

SAIFI: 16.5 outages/year

SAIDI: 162.3 hours/year

CAIDI

CAIDI & SAIFI VALUES FOR NAIROBI

1st January 2016 to 31st December 2016

REGION

No. of incidences

Sum of Numerator Saidi

Numerator Saifi

No. of Customers

SAIDI

SAIFI

CAIDI

Nairobi North

31641

62,894,446.48

12,717,219.77

594018

105.8797

21.40881

4.945613

Nairobi South

21872

39,814,604.01

8,370,488.43

505370

78.78308

16.56309

4.756545

Nairobi West

13980

17,485,231.38

4,097,083.42

386070

45.29031

10.61228

4.267726

Grand Total

67493

120,194,281.87

25,184,791.62

1485458

80.91396

16.95423

4.772495

New Application Procedure

Stage 1 - Download our new application form, fill it and submit to the nearest Kenya Power office. You can also submit an online application.
Stage 2 - Upon receipt of your application, our technician will visits your site to assess your requirements for preparation of cost estimates after which a quotation will be sent to you.
Stage 3 – Customer pays connection fee
Stage 4 – Construction and metering

Getting Electricity

There are 3 Easy Steps of applying for an electricity connection as follows:

Procedure 1: Submit application for supply of electricity to Kenya Power and Lighting Company (KPLC), sign the supply contract and await estimate. (8 days)

Procedure 2: Pay estimate. (1 day)

Procedure 3: Receive external works, meter installation and electricity flow. (75 days) 

 

Jua for Sure

Jua for Sure

You can now spot a genuine Kenya Power staff member.

First, ensure that the person you see in front of you is the same person whose photo appears on the staff ID tag.

Then, simply SMS the staff number on their tag to 95551 to confirm.

If the staff member is an employee, add an E infront of their ID. If the staff member is a contractor, add a C infront of their ID. E.g. ekp1111 or ckp1111.

The system will respond with:

  • Staff no.
  • National ID no.
  • Staff Name

 


Don't be conned. Jua for sure.

Report Fraudsters immediately on the Anti-Fraud Hotline Number: 0718-999-000


SMS charged at Shs 10 per query

 

www.kenyapower.co.ke 95551 0703-070 707, 0732-170 170

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